ISO 9001:2015 - Standard | Quality Management System

Two-day training

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no prior knowledge required

Lees hier de Nederlandstalige versies van deze ISO 9001:2015 normopleiding

Meet your customer needs with ISO 9001

Delivering quality products and services is more crucial than ever for long-term success as today's customers are more demanding and the competition is more intense. Having an internationally recognized Quality Management System allows you to enhance organizational performance, increase customer satisfaction and gain a competitive edge. Implementing a framework based on the international quality standard ISO 9001:2015 helps your business consistently deliver and drive continual improvement in your products and services. Moreover, the standard will help your organization to better meet customer needs.

Getting your company ISO 9001:2015 certified by an independent party through a certification audit proves that your organization is efficiently and systematically organized and that your company conducts Quality Management and Quality Assurance.

The basic principles of ISO 9001:2015 are:

  • customer focus
  • leadership
  • process approach
  • continuous improvement
  • fact-based decision-making

ISO 9001:2015 was published on September 23, 2015. Mayor changes in comparison with the earlier ISO 9001 standard versions are that the ISO 9001:2015 is drafted following the High Level Structure (HLS) and that the standard focusses more on the new Key Elements organizational context analysis, Stakeholder and Risk Management


After the training you will be able to:

  • understand the ISO 9001: 2015 standard requirements and apply them to an organization's quality system
  • place the different facets of the standard in your own organization
  • start adjustments to transform an existing ISO 9001: 2008 quality system into the new standard ISO 9001: 2015 quality management system


  • The quality management system and its processes
  • Documented information
  • Organizational context
  • Stakeholders (stakeholders)
  • Risks and opportunities
  • Leadership
  • Support services
  • Management of Resources
  • Production and services
  • Design and Development
  • Purchase
  • Customer satisfaction
  • Internal Audit
  • Effectiveness and efficiency of processes
  • Aberrant products and services (complaints)
  • Continuous Improvement
  • Correcting measures

During the training, the differences with previous standard revision, ISO 9001: 2008 are cited.

Jouw coaches

De Busser Ria

Coach - Consultant Kwaliteit

Meer over Ria

Gilio Ilse

Coach - Senior Expert Kwaliteit

Meer over Ilse

Praktische informatie


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